LiveMUM : Move-ups with LiveMUM

What are Move-Ups…and why are they needed?

Without warning, emergency services can face heightened incident rates and lack the necessary resources to respond in their coverage zones. Although less common, large scale incidents--flooding, earthquakes, industrial accidents, transportation disasters, and terrorist attacks, for example—can escalate these rates unpredictably. With a spike in such rates, emergency responders must compensate for any hole in coverage by relocating swiftly and prudently their apparatus—in other words, “move up.” What should they do?

• Repositioning of available units
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• To support on-going emergencies
• To fill coverage holes
• Support the additional units required in an ongoing emergency
• Prevent long response times with pre-emptive move-ups

For a department being depleted of its resources, it is vitally important to execute the move-up speedily, practically, and optimally. 

But too many move-ups may cause field revolt, requiring for intelligent algorithms that optimize and balance coverage needs vs. doing too many move-ups.

Current Move-up Practices
Currently, Fire departments apply the following practices to do move-ups

• Fire department move-up pre-plans
• System status management (SSM) in ambulance operations
• Fire department move-up algorithms
• Expertise of experienced dispatchers

The above practices have limitations that may cause for an incorrect move-up decision being implemented. All of the above practices are static pre-plans, designed by the Fire Department based on historical incident types and department business rules. These practices may require dependence on the expertise of the dispatcher or in some cases, guesswork to determine any real-time move-up issues to dynamically handle on-going situations.

Take the guesswork out of Move-Ups with LiveMUM!
LiveMUM helps to take the guesswork and the delays out of move-ups. Though move-ups are essential in certain circumstances, too many move-ups can trigger resistance in the field and the unnecessary deployment of available resources. Thus, each department needs to balance its coverage needs vs. prospective move-ups, and LiveMUM offers smart recommendations to do just that.

LiveMUM follows the below steps to the optimal recommendation:

• Continually monitors area coverage from a response time perspective by tracking unit statuses in the CAD
• Uses color-coded maps as a means of displaying areas of good vs. deficient coverage
• Runs unobtrusively on a dispatcher’s workstation
• Incorporates business rules to alert the dispatcher whenever there is a real time need for resource relocation
• Alerts the dispatcher via a pop-up message with unit relocation recommendation whenever a deficiency arises
• Provides “before and after” maps where the dispatcher can see in advance the impact of the relocation before committing the resources.

LiveMUM Interface with CAD

LiveMUM Supports Department Specific Business Rules

LiveMUM incorporates an extensive list of operational rules, procedures, and protocols utilized by dispatchers, some of which are unique to a particular Communications Center. LiveMUM supports:

• Nearest neighbor
• Leapfrog
• Bump and Cover
• Cross-staffed units
• Special stations
• Special units