Client Success Stories

When you join the Deccan team, you join the Deccan family. Here are a few words from our family members on how they are using our Deccan products, and what it’s like to work with us!

ADAM

ADAM (Apparatus Deployment Analysis Module) is a “What if?” predictive modeling tool that uses historical CAD data, GIS map data and a rigorous projection algorithm to project the impact of deployment changes on response times and availability.

Torrance Fire Uses Deccan For Accreditation and Improved Operations

Jon Henderson, Assistant Chief, Torrance Fire

ADAM helps Torrance Fire seek Accreditation to track response performance to improve total response times.

Using Predictive Technology to Plan Effective Operations in Santa Monica

Tom Clemo, Deputy Fire Chief of Administration, Santa Monica Fire Department

As call volume increased in Santa Monica beach areas, ADAM helped to provide the data needed to staff beach med-carts.

Virginia Beach Seeks Re-Accreditation Using Deccan

Michael Barakey, Fire Chief, Suffolk Fire and Rescue

ADAM helps Virginia Beach pull together the data and visualizations they needed for Re-Accreditation.

Osceola County Fire & Rescue: Using Data to Plan Changes in Deployment

Larry Collier, Deputy Chief, Osceola County Fire & Rescue

ADAM helps Osceola determine fire station placement, apparatus placement, etc., balancing emotion with data.

Using Deccan For Both Major Incidents and Day-to-Day Operations in Oakland

Stewart McGehee, Former EMS Division Manager, Oakland Fire Department

ADAM analysis helps Oakland plan for a new MLB stadium location looking potential at new potential call volumes and its effect on service delivery.

Rochester Fire Department Uses Deccan Applications to Plan for Changes in Their Community

Jim Hartman, Battalion Chief – Planning & Operations, Rochester Fire Department

Rochester uses ADAM for predictive modeling to address future city growth and development.

Using Data to Map and Measure a City’s Homeless Outreach Program

James Rexwinkel, Retired Deputy Chief of Operations, Long Beach Fire Department

Long Beach’s HEART program uses ADAM to help determine how and where to deploy their HEART team units.

Opinion Based Decisions to Data-Driven Decisions with Deccan

Customer Compilation Video

Deccan clients use Deccan’s predictive analysis tool ADAM to go from opinion-based decisions to data-driven decisions helping to improve operations.

“In today’s environment you don’t just say, ‘Hey, I need more people. You’ve got to prove it and that’s where data comes in. About five years ago, we saw the need to add some form of extra resource because our call volume was growing between 8 and 10 percent per year. By putting our data into ADAM, this allowed us to add personnel to address the rising call load and place resources precisely where they were needed.” – Tom Clemo, Deputy Chief, Santa Monica Fire Department

“We use Deccan for festivals and road closures, different events that require we modify our responses. We also use it to make proposals on growth or changes in the make-up of our community. We can predict farther into future using predictive modeling to address problems with development.” – Jim Hartman, Former Battalion Chief – Planning and Research, Rochester Fire Department

LIVEMUM

LiveMUM (Live Move-Up Module) is a real-time operational module that provides emergency dispatchers with instant, optimal move-up recommendations while helping them monitor live coverage.

LiveMUM Makes an Impact in Contra Costa County

Traci Barkley, Communications Manager, and William Pigeon, Assistant Fire Chief, Contra Costa County Fire Protection District

Contra Costa County is using LiveMUM for enhanced consistency and efficiency in the dispatch center.

Improving EMS Response Time and Coverage with Optimal Move-up Data

Brad Mason, Deputy Chief, Johnson County MED-ACT

Implementing LiveMUM creates a reduction of move-ups by 40%, and a decrease in response times by 2% in Johnson County.

Improved Comm Center Operations with LiveMUM

Traci Barkley, Communications Manager, Contra Costa County Fire Protection District

LiveMUM moves Contra Costa from static charts and graphs to real-time coverage monitoring for more consistent and standardized move-ups.

Using LiveMUM in Your Dispatch Center

Bill Williams, Captain, Louisville Fire and Bryan Wiseman, Commander, Williamson County EMS

LiveMUM helps depict responses and coverage gaps across the entire county, improving overall department operations.

Optimizing Move-Ups with LiveMUM in Contra Costa County

William Pigeon, Assistant Fire Chief, Contra Costa County Fire Protection District

Contra Costa saves 23% in move-up executions using LiveMUM.

Resource Management with LiveMUM in Prince George’s County

Brian Frankel, Deputy Fire Chief, Prince George’s County Fire & EMS Department

LiveMUM is helping to open the communication pathways between Supervisors and Dispatchers to keep balance in the system.

Implementing LiveMUM at Wake County EMS

Mark Anglin, Assistant Chief of Technology, Wake County EMS

Wake County EMS implements Deccan in conjunction with a new CAD implementation.

Using Deccan For Both Major Incidents and Day-to-Day Operations in Oakland

Stewart McGehee, Former EMS Division Manager, Oakland Fire Department

Oakland uses LiveMUM in the Emergency Operations Center to allow for quick situational awareness of what’s happening in the city.

“Our dispatchers manually managed move-ups like a Ouija Board – they would move pieces off of our board to show ambulance coverage throughout our county. When we began using LiveMUM, there was resistance from dispatch and field staff. They thought their old way of dispatching was better, but once we evaluated the data, they were able to see how well it worked. All in all, we were able to reduce the number of move-ups by 40 percent and improve our response time by over 2 percent.” – Brad Mason, Deputy Chief, Johnson County EMS, Kansas

“In March through November of 2019, utilizing LiveMUM we made 745 move-up executions. In the year prior over the same time period, we showed 962 move-ups – that’s a 23% savings in move-up executions.” – William Pigeon, Assistant Fire Chief, Contra Costa County Fire Protection District

BARB

BARB (Box-area Automated Run-card Builder) is a one-of-a-kind software application for automating the building of static run-cards.

Orange County Fire Department Connects with Surrounding Stations for Complete Coverage

David Rathbun, Deputy Fire Chief, Orange County Fire Rescue

BARB helps Orange County to update their auto-aid agreements with surrounding municipalities.

Rochester Fire Department Uses Deccan Applications to Plan for Changes in Their Community

Jim Hartman, Battalion Chief – Planning & Operations, Rochester Fire Department

BARB helps Rochester modify their responses for events like festivals and road closures.

“We’re using Deccan to support us in preparation for our upcoming special events, like the annual Dallas Marathon. Some of our stations won’t be able to access some areas of their district due to blocked roadways and streets. With BARB, we now have the ability to plan move-ups and alternate routes for our apparatus and equipment to take in order to provide the adequate response needed.” – Ronald Vaughn, GIS Supervisor, Dallas Fire-Rescue

“The end result was that we went from 3,100 response zones down to 729 response zones, which was much easier to manage and maintain. With that, we have response zones that accurately provide us with an initial response zone that our companies can go to, as well as accurate first due maps, which our companies can use for all of their responses.” – Daniel Curran, Lieutenant, Rochester Fire Department

Working with the Deccan team

Deccan International’s mission is to provide the powerful tools Fire & EMS leaders need to make the right decisions for their communities. We create smart, easy-to-use software that takes the guesswork out of managing Fire & EMS services. We pride ourselves on going above and beyond the expectations of our clients by building trusted relationships with Fire & EMS leaders, and delivering personalized service to their departments. We’re committed to helping your department serve your community.

Is Deccan Right for You?

Customer Compilation Video

On the fence about purchasing Deccan? Hear what Deccan clients have to say about determining where or not it’s right for you.

What is it like to Work with Deccan?

Customer Compilation Video

Deccan clients speak out on what it’s like to work with our team.

Working with the Deccan Team

Customer Compilation Video

Deccan clients speak out on what it’s like to work with our team.

What Advice Would You Give to Those Considering Deccan

Customer Compilation Video

On the fence about purchasing Deccan? Hear what these clients have to say you should consider.

Who Would You Recommend Deccan Applications to?

Customer Compilation Video

Find out from our clients who they think is a right fit for Deccan.

Facts Matter: Tim Sendelbach on The Importance of Data in the Fire Industry

Tim Sendelbach, Former Editor-In-Chief, Firehouse Magazine

Deccan collects the data for us and puts the fire service in a workable model, telling our story more effectively.

“What sets Deccan apart from other vendors is their personal touch. They are very hands-on from the top of the organization to the bottom, everybody reaches out at the same speed – it really helps.” – Traci Barkley, Communications Manager, Contra Costa County Fire Protection District

“Deccan is the company I measure customer service against. Anytime I have another vendor come in and work with the department, Deccan is has set the bar. They are very responsive, open to new ideas, your feedback, concerns and questions.” – Jim Hartman, Battalion Chief – Planning & Research, Rochester Fire

Deccan Conference

The Deccan User Conference brings together Deccan’s family of clients – representing Fire & EMS departments of all sizes from all across the United States and Canada – for critical training, relevant user and industry presentations, and valuable networking. Here from our attendees why you should attend!

Deccan2019 Conference Highlights

Highlights from the 2019 User Conference

Deccan2018 Conference Highlights

Highlights from the 2018 User Conference.

Deccan2017 Conference Highlights

Highlights from the 2017 User Conference.

Deccan2016 Conference Highlights

Highlights from the 2016 User Conference

Why You Shouldn’t Miss the Annual User Conference

Find out why our client’s favorite event of the year is the Deccan user conference!

“It’s about the relationships – the conversations that occur in the hospitality suite and over dinner, they are progressive conversations meaning that you’re dealing with people that are on the forefront of the Fire & EMS services. You’re going to learn a lot.” – Jon Henderson, Assistant Chief, Torrance Fire Department

“My favorite thing about the Deccan conference is the networking. Talking to other people to hear what challenges they are facing, realizing you’re not alone and we all are facing similar issues. We can work together to innovate and improve the fire service – It’s a chance for us to collaborate and figure out what is the next step from a technology and data standpoint.” -Stephen Kelley, Deputy Fire Chief – Admin Operations, City of Thorton Fire

Want to know more?

Contact our sales team at email@deccanintl.com